Delivery Information

Express Kerbside Delivery

Checklist before your order is placed

  1. A minimum of 3 metres is required for vehicle access
  2. Deliveries can’t be left on any slopes or hills
  3. We can’t leave goods on soft ground such as grass or gravel
  4. Delivery access free of obstacles such as cables or overhanging trees
  5. Deliveries will be left kerbside
  6. We are not able to deliver to private roads or A roads

What is a Kerbside delivery? A - Goods will be placed as near to your property as the driver deems safe. It is at the drivers discretion whether the goods are left kerbside or on your property. If the driver considers your access unsuitable for whatever reason they are within their rights to refuse to unload the pallet or leave it as near as possible to the required destination. Vehicles are not insured to enter your premises.

Do I need to sign for the delivery? A - No you do not need to be at the property to accept the delivery. However, as we can only guarantee a kerbside delivery, we do recommend it. The drivers will where possible, deliver the goods to the requested location and leave without a signature.

Before Delivery

Our Haulage company will contact you via telephone once they have collected the goods from our site, they will discuss your requested delivery date. This is originally based on 3 days later, but you may wish to request it earlier, you guys can chat and discuss when is best for you, the customer. You will have a choice of AM or PM on the delivery date too.

The day of delivery

Please ensure the checklist above is all in place to prevent a failed delivery, don’t worry these don’t happen often at all. The driver will contact you 1 hour before the delivery is attempted to make sure everything will run smoothly.

During your delivery

Please check the goods to make sure everything is completely fine, this is just a final check so that everything has gone smoothly.

Points of note:

  1. If no one is available to accept your delivery at the address you’ve provided, we’ll be forced to charge you for re-delivery when you reschedule, this is solely because we will be charged a redelivery fee too.

  2. We strongly advise against booking installers until your new floor has arrived.

  3. Regrettably, we cannot be held responsible for any consequential losses because of problems with delivery or floors not being acclimatized properly, this is advised for a period of 48 hours.